Refund policy

 

TCG Refund Policy

Due to the collectible nature of trading cards, all trading card sales are final. This includes sealed products, singles, and graded cards.

Minor tears and imperfections on sealed product may be present. Condition of singles will be listed on the title and/or product description using TCGplayer card conditioning standards. Promotional cards in original packaging will be labeled as "Sealed" in the title and/or product description.

Newly placed orders can be cancelled for no additional charge. "confirmed" or "processing" orders are subject to a 3% Non-refundable restocking fee.

Please refuse "signature on delivery" items if tamper proof seal is broken or if the package sustained visible external damaged during transit.

TCG related supplies (Ex: binders, toploaders, sleeves) may be eligible for return or replacement within 14 days of delivery. Items will be inspected on arrival and must be in the same condition as received, unopened, and in its original packaging. Please send a return request within 14 days with the receipt as proof of purchase.

To request a return, you can contact us at helpdesk@kcgtcg.com. Please note that returns will need to be sent to the following address: (10160 Highway 242 Ste 800-137 Conroe, TX 77385-4379). Items sent back to us without first requesting a return are not eligible for a refund.

If you have any questions related to returns and refunds, please email us at helpdesk@kcgtcg.com. 

 

Return Status and Refunds

For returned items that meet criteria for a refund, the refunded amount will be returned to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we’ve approved your return and the refund hasn't been posted to your original payment method, please contact us at helpdesk@kcgtcg.com for updates on your return's status.